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requently Asked Questions - AarSaan Aura Handmade Candles
Frequently asked questions
General
Others
We use 100% natural soy wax in all our candles. It burns cleaner, lasts longer, and is eco-friendly — perfect for everyday use and gifting.
Yes! Every candle at AarSaan Aura is hand-poured in small batches with care and attention to detail. No mass production — just thoughtful craftsmanship.
Absolutely. We use high-quality, phthalate-free fragrance oils that are safe for home use and designed to provide a balanced, long-lasting scent.
Burn time depends on the candle size, but on average:
4 oz candles: ~18–25 hours
8–10 oz candles: ~30–40 hours
Proper candle care helps maximize burn time.
To enjoy your candle to the fullest: trim the wick to ¼ inch before lighting, let the first burn melt the wax edge-to-edge, and burn it in 2–4 hour intervals. Keep it away from drafts for a clean, even burn. For more tips, check out our Candle Care page!
For ready-to-ship candles, we typically process orders within 2–4 business days. Custom or bulk orders may take longer, depending on the design and quantity. Don’t worry — we’ll confirm the timeline with you before moving forward!
Yes, we ship our candles anywhere in the U.S.! Shipping rates are calculated at checkout, so you’ll know exactly what to expect.
If your candle arrives damaged, please reach out to us within 48 hours of delivery. Send us photos of the damage along with your order number, and we’ll work quickly to provide a replacement or find a solution for you.
Because each candle is handmade and often personalized, we’re unable to accept returns or exchanges. However, if there’s an issue with your order, please don’t hesitate to contact us — we’re here to make it right.
You can reach us anytime via:
Contact Us page
Email: aarsaan.aura@gmail.com
We typically respond within 1 business day.
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