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requently Asked Questions - AarSaan Aura Handmade Candles
Frequently asked questions
General
Others
We use 100% natural soy wax in all our candles. It burns cleaner, lasts longer, and is eco-friendly — perfect for everyday use and gifting.
Yes! Every candle at AarSaan Aura is hand-poured in small batches with care and attention to detail. No mass production — just thoughtful craftsmanship.
Absolutely. We use high-quality, phthalate-free fragrance oils that are safe for home use and designed to provide a balanced, long-lasting scent.
Burn time depends on the candle size, but on average:
4 oz candles: ~18–25 hours
8–10 oz candles: ~30–40 hours
Proper candle care helps maximize burn time.
For a cleaner, longer-lasting burn, trim your wick to ¼ inch before each light, let the first burn melt the wax all the way to the edges, and burn your candle in 2–4 hour sessions. Keep it away from drafts for the most even glow.
Ready-to-ship candles are usually processed within 2–4 business days. Custom or bulk orders may take a little longer, depending on the design and quantity. Before we move forward, we’ll confirm your timeline so you know what to expect.
Yes, we ship our candles anywhere in the U.S.! Shipping rates are calculated at checkout, so you’ll know exactly what to expect.
If your candle arrives damaged, please reach out to us within 48 hours of delivery. Send us photos of the damage along with your order number, and we’ll work quickly to provide a replacement or find a solution for you.
Because your candle is handmade and often personalized, we’re not able to accept returns or exchanges. If something seems off with your order, please contact us and we’ll do our best to help you find the right next step.
You can reach us anytime via:
Contact Us page
Email: aarsaan.aura@gmail.com
We typically respond within 1 business day.
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