Shipping & Return POLICY
Every candle is hand-poured with love, patience, and intention.If you ever have questions or concerns, we’re always here to help.
Processing Time
All candles are handmade in small batches.
✔ Processing time: 2–4 business days
✔ During busy seasons (Diwali, Christmas, Mother’s Day), processing may extend to 5–7 days
✔ Custom or bulk orders may require additional time — you will receive a timeline during checkout or via email
Shipping Within the United States
We currently ship across the U.S.
Shipping Methods:
✔ Standard Shipping: 3–7 business days
✔ Priority Shipping: 2–4 business days
✔ Express Shipping (on request): 1–2 business days
Tracking information will be sent to your email once your order ships.
Local Pickup
✔ Local pickup available in Bellevue, Redmond, Kirkland, Bothell, Seattle, Washington
✔ You will receive an email with pickup instructions
✔ Pickups must be scheduled ahead of time
Shipping Rates
Shipping rates are calculated at checkout based on:
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Weight of the order
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Number of candles
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Delivery location
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Shipping method selected
We always aim to keep shipping affordable.
Tracking Your Order
Once shipped, you will receive an email with:
✔ Tracking number
✔ Carrier details
✔ Estimated delivery window
You can track your order anytime using the link provided.
Incorrect Address Policy
Please double-check your shipping address!
If a package is returned due to incorrect address:
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We can reship for an additional shipping fee
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Or issue a refund for the candle (minus shipping)
Damaged or Lost Items
We pack each candle carefully, but accidents can happen.
If your order arrives damaged:
✔ Email us within 48 hours: aarsaan.aura@gmail.com
✔ Include your order number + photos of the damage
✔ We will replace or refund depending on the situation
Lost Packages:
✔ We will help contact the carrier
✔ Replacements issued on a case-by-case basis
Questions?
We are always here to help.
📧 Contact us: click here
📍 Location: Redmond, Washington, USA