Urli Scented Candle

Find the candle care here

All sales are final due to the nature of our products. However, your satisfaction matters to us, and we understand that issues can occasionally arise during shipping.

If your order arrives damaged:

✔ Contact us within 48 hours of delivery at aarsaan.aura@gmail.com

✔ Include your order number and clear photos of the damage

✔ We’ll assess the situation and offer a replacement or refund as appropriate

Lost Packages:

✔ We’ll assist in contacting the shipping carrier

✔ Replacements may be issued on a case-by-case basis

Thank you for understanding and supporting our handcrafted products.

• Processing Time: Orders are typically processed within 1–3 business days.

• Shipping Time: Standard delivery takes approximately 3–5 business days, depending on your location.

• Packaging: All candles/diffusers are securely packaged to prevent leaks or damage during transit.

• Tracking: You will receive a shipping confirmation email with tracking information once your order is on the way.

Note: Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost items due to incorrect information.